Shipping Policy

This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact us online or call us on (07) 5676 6483 during business hours. Our business hours are Monday to Friday from 8am to 4pm.

We are not responsible for any damage incurred once your order has been dispatched.

Where we deliver

We will deliver to most addresses within Australia, international locations are at special request only and subject to approval. We require a street address or P.O. Box.

Delivery Policy

We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control.

Our transport company will deliver the product to your requested location at your address wherever possible. Please ensure that your requested delivery location is free from obstructions and is otherwise in a clean and tidy state to prevent any delivery delays. At the time of delivery, you will be asked to sign a form to acknowledge that the goods were delivered in good and proper condition.

Cost of delivery

Delivery charges are calculated on a per order basis and according to the weight and size of your order, and your delivery address.

An estimation of your shipping fee will be calculated during the checkout process. You will then be able to proceed with your order and make the online payment or cancel the checkout process.

Acceptance of Delivery

Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier.

Delivery Problems

If you delivery has not arrived, please contact us. If you wish to return a product delivered damaged or otherwise, please refer to BruLife Online Returns Policy.